1. Overview
Most Noblelift products ship with a 36-month limited warranty. Coverage and hour limits vary by equipment class. A few specialty or accessory items have different terms — those are noted on the specific product page.
PHS Lift acts as your warranty intermediary. We facilitate the claims process with Noblelift on your behalf, but you are responsible for two things: (1) submitting our online warranty registration form within 10 days of delivery, and (2) maintaining the equipment per standard operating procedures. The rest we handle.
Warranty terms are subject to change. Manufacturer coverage, hour caps, and exclusions are set by Noblelift and may be updated without notice. The terms applicable to your purchase are the ones in effect on the date of delivery, as confirmed in your order documentation. If you have questions about a specific model's coverage, contact [email protected] before ordering.
2. What's Covered
The standard limited warranty covers:
- Manufacturing defects in materials and workmanship for 36 months from delivery, subject to hour limits below.
- Major components: mast, frame, hydraulic system, drive system, controllers, motors — covered by the standard warranty.
- Battery (for electric units): typically 12–24 months depending on battery type (lead-acid vs. lithium). Specific terms on each product page.
- Parts and labor for warranted repairs are included, with limitations noted in your order confirmation.
3. Hour Limits by Class
Warranty coverage is capped by accumulated operating hours in addition to the 36-month time period. Typical limits are 12–24 operating hours per day, depending on equipment class. The warranty expires when either the time period or the hour limit is reached, whichever comes first.
Specific class-by-class hour caps are confirmed in your order confirmation and are also recorded against your serial number when you register the equipment. If you operate a high-duty-cycle warehouse and expect to hit hour caps before the time cap, ask us before ordering — we can advise on extended-warranty options.
Hour meter readings: the equipment's onboard hour meter is the official record. Photos of the hour meter are required for any warranty claim.
4. Registration (Required)
You must submit our online warranty registration form within 10 days of delivery for full warranty coverage to activate. This is non-negotiable — it's how the manufacturer confirms your unit is in service and starts the clock on coverage.
What happens if you don't register within 10 days? Coverage may default to 6 months from delivery instead of 36 months, or be denied entirely depending on the manufacturer's discretion at the time of claim. The 10-day window is a manufacturer requirement we can't waive.
How to register: submit our online warranty registration form. You'll need:
- Your name and contact info
- Equipment serial number (on the data tag — usually on the mast or chassis)
- Date of delivery
- Operating environment (indoor/outdoor, shifts per day, etc.)
- A photo of the equipment data tag
Once you submit, PHS Lift files the registration with the manufacturer on your behalf. You'll receive a confirmation email with your registered warranty start date and expiration.
The form must be submitted by you, on our website. Sending us the info by email or phone does not register the warranty — our system requires the form submission to create the record.
5. What's Not Covered
The limited warranty does not cover:
- Damage from misuse or improper operation (overloading, unauthorized modifications, operator error, neglect).
- Wear items: tires, brake pads, light bulbs, fuses, seals, hoses past their service life, and other normal-wear components.
- Damage from improper maintenance or failure to follow the manufacturer's service schedule.
- Damage from environmental causes outside the equipment's rated operating conditions (corrosion from improper storage, water damage to non-water-rated units, etc.).
- Cosmetic damage incurred after delivery (scratches, dents, paint chips).
- Damage from freight — this is covered under the shipping policy, not warranty. See shipping policy.
- Equipment with tampered or removed serial numbers or data tags.
- Consequential damages (lost productivity, lost revenue, etc.) — covered claim is limited to the cost of repair or replacement of the equipment itself.
6. How to File a Claim
If your equipment fails under warranty, here's the process:
- Stop operating the equipment as soon as you suspect a warranty issue. Continued operation of a defective unit can cause additional damage that may void the claim.
- Document the problem. Take photos of: the equipment data tag, the hour meter reading, and the defective part or symptom.
- Submit our online warranty claim form: warranty claim form. Include the photos, a description of the problem, parts required (if known), and any labor invoices from prior service attempts.
- PHS Lift reviews the claim and forwards it to the manufacturer with all required documentation. We follow up on your behalf until resolution.
- Resolution: approved claims result in parts shipped to you (or to a service partner), reimbursement for labor at the standard rate, or full equipment replacement depending on the nature of the defect.
Claims must be filed within 30 days of the service event. Older claims may be denied by the manufacturer.
7. Changes to Warranty Terms
PHS Lift reserves the right to update these terms as manufacturer policy changes or as we refine our claims process. The terms in effect on the date of your order confirmation govern your warranty coverage. We'll never reduce coverage on an already-purchased unit — changes apply only to future orders.
Specific product warranties are confirmed at time of order. If there's a discrepancy between this page and your order confirmation, the order confirmation governs.
8. Contact
Questions about coverage on a specific unit, or need help filing a claim?
📧 [email protected]
📞 (800) 404-2311
📍 San Francisco, CA
Hours: Monday–Friday, 8:00 AM – 5:00 PM Central Time.