1. Overview
Every new Noblelift unit sold by PHS Lift is covered by the manufacturer's standard limited warranty. Coverage runs on a tiered schedule: a short fork-to-bumper period for everyday components, a longer period for major drivetrain and hydraulic components, and an extended period for the chassis and frame welds.
PHS Lift handles the warranty registration and claims process with Noblelift on your behalf. You are responsible for: (1) submitting our online warranty registration form within 10 days of delivery, and (2) maintaining the equipment per the standard service schedule. We handle everything else.
Terms shown on this page reflect Noblelift North America's current published warranty. The PDFs linked under each class are the official manufacturer documents (Class I–VII effective January 1, 2025; Aerial Work Platforms effective October 9, 2024). Coverage applicable to your order is the version in effect on the date of delivery, as confirmed in your order documentation. Questions on a specific model? [email protected].
2. Standard Coverage Tiers (Class I–VII)
The standard limited warranty for Noblelift Class I–VII equipment is three-tiered:
| Tier | Duration | What's covered |
|---|---|---|
| Standard (fork-to-bumper) | 12 months / 2,000 hours | Defects in material and workmanship across all factory-installed components. |
| Major component | 24 months / 4,000 hours | Drive motor, pump motor, transmission, electronic controllers, hydraulic pump and main cylinder. |
| Chassis & welding | 36 months (no hour limit) | Frame integrity, structural welds, mast weldments. |
Each tier expires when either the time period or the hour limit is reached, whichever comes first. The chassis/welding tier has no hour cap.
Hour meter readings:the unit's onboard hour meter is the official record of operating hours. Photos of the hour meter are required for any warranty claim.
3. Coverage by Equipment Class
The same 12 / 24 / 36-month structure applies across all Industrial Truck Association (ITA) classes. Click any row to view the official Noblelift North America warranty PDF for that class.
| ITA Class | Equipment type & coverage | Official PDF |
|---|---|---|
| Class I | Electric Counterbalance Forklift (Class I)
| View PDF → |
| Class II | Narrow-Aisle Electric (Class II)
| View PDF → |
| Class III | Walkie / Pallet Truck / Stacker (Class III)
| View PDF → |
| Class IV | Internal Combustion Cushion — LPG (Class IV)
| View PDF → |
| Class V | Internal Combustion Pneumatic — Diesel/LPG (Class V)
| View PDF → |
| Class VI | Tuggers and Tow Tractors (Class VI)
| View PDF → |
| Class VII | Rough-Terrain Forklift (Class VII)
| View PDF → |
4. Aerial Work Platforms & Lithium Battery Coverage
Aerial work platforms (scissor lifts, vertical mast lifts) follow a different, dedicated schedule. Lithium battery components have their own multi-year terms regardless of which class the equipment falls under.
Aerial Work Platform (AWP) — standard structure
| Tier | Duration | Scope |
|---|---|---|
| Standard | 12 months (no hour limit) | Defects in material and workmanship |
| Major component | 24 months / 2,000 hr | Electric drive motor, pump motor, hydraulic control valve, lift cylinder |
Lithium battery & BMS (when equipped)
| Component | Duration | Notes |
|---|---|---|
| Lithium iron phosphate cells | 36 months / 6,000 hr | 65%+ remaining capacity guaranteed |
| Battery management system (BMS) | 24 months (no hour limit) | Lithium battery only |
| Lead-acid battery | 12 months (no hour limit) | When equipped |
Lithium battery cell capacity guarantee: Noblelift guarantees at least 65% remaining capacity at the end of the 36-month / 6,000-hour cell coverage. Cells falling below that threshold during the warranty period are repaired or replaced at no charge.
5. Registration (Required)
You must submit our online warranty registration form within 10 days of deliveryfor full warranty coverage to activate. This is non-negotiable — it's how Noblelift confirms your unit is in service and starts the clock on coverage.
What happens if you don't register within 10 days? Coverage may default to 6 months from delivery instead of the full tiered schedule, or be denied entirely depending on the manufacturer's discretion at the time of claim. The 10-day window is a manufacturer requirement we can't waive.
How to register: submit our online warranty registration form. You'll need:
- Your name and contact info
- Equipment serial number (on the data tag — usually on the mast or chassis)
- Date of delivery
- Operating environment (indoor/outdoor, shifts per day, etc.)
- A photo of the equipment data tag
Once you submit, PHS Lift files the registration with Noblelift on your behalf. You'll receive a confirmation email with your registered warranty start date and the tier expiration dates.
The form must be submitted by you, on our website. Sending us the info by email or phone does not register the warranty — our system requires the form submission to create the record.
6. What Is Not Covered
The limited warranty does not cover:
- Damage from misuse or improper operation (overloading, unauthorized modifications, operator error, neglect).
- Wear items: tires, brake pads, light bulbs, fuses, seals, hoses past their service life, and other normal-wear components.
- Damage from improper maintenanceor failure to follow the manufacturer's service schedule.
- Damage from environmental causesoutside the equipment's rated operating conditions (corrosion from improper storage, water damage to non-water-rated units, etc.).
- Cosmetic damage incurred after delivery (scratches, dents, paint chips).
- Damage from freight — this is covered under the shipping policy, not warranty. See shipping policy.
- Equipment with tampered or removed serial numbers or data tags.
- Consequential damages (lost productivity, lost revenue, etc.) — covered claim is limited to the cost of repair or replacement of the equipment itself.
- Lithium battery cells with documented improper charging (non-Noblelift-approved charger, deep discharge below the BMS-protected floor, ambient temperature outside the rated range).
7. How to File a Claim
If your equipment fails under warranty, here's the process:
- Stop operating the equipment as soon as you suspect a warranty issue. Continued operation of a defective unit can cause additional damage that may void the claim.
- Document the problem. Take photos of: the equipment data tag, the hour meter reading, and the defective part or symptom.
- Submit our online warranty claim form: warranty claim form. Include the photos, a description of the problem, parts required (if known), and any labor invoices from prior service attempts.
- PHS Lift reviews the claim and forwards it to Noblelift with all required documentation. We follow up on your behalf until resolution.
- Resolution: approved claims result in parts shipped to you (or to a service partner), reimbursement for labor at the standard rate, or full equipment replacement depending on the nature of the defect and which tier of coverage applies.
Claims must be filed within 30 days of the service event. Older claims may be denied by the manufacturer.
8. Changes to Warranty Terms
PHS Lift reserves the right to update these terms as Noblelift publishes new schedules or as we refine our claims process. The terms in effect on the date of your order confirmation govern your warranty coverage. We'll never reduce coverage on an already-purchased unit — changes apply only to future orders.
Specific product warranties are confirmed at time of order. If there's a discrepancy between this page and your order confirmation, the order confirmation governs.
9. Contact
Questions about coverage on a specific unit, or need help filing a claim?
📧 [email protected]
📞 (800) 404-2311
📍 Fresno, CA · 2702 S. Maple Ave, 93725
Hours: Monday–Friday, 8:00 AM – 5:00 PM Central Time.