File a Freight Damage Claim

Equipment arrived damaged? Submit this form and our team will file the claim with Noblelift on your behalf. You'll hear back within 1 business day.

Before filing: If the equipment is still on the truck and is visibly damaged, refuse the shipment and note the damage on the BOL. Photograph everything before the driver leaves. Concealed damage must be reported within 5 business days of delivery.

1 · Your contact info

Your name *

Dealer / company name

Email *

Phone *

Ship-to address

2 · Equipment & order

Product name / model *

PHS SKU

Serial # / nameplate

PHS order #

Delivery date

3 · The damage

Freight carrier

BOL / Pro #

Damage type *

Visible damage

You could see the damage before unloading (crushed crate, dented forks, leaking battery, etc.)

Concealed damage

Damage discovered AFTER unloading and unpacking. File within 5 business days of delivery.

Missing parts

Equipment arrived without expected components (charger, manual, accessories).

Other

Something else — describe it below.

I refused the shipment at the driver's request when the damage was found.

Describe the damage in detail *

0 / 5000 characters · minimum 20

4 · Upload photos and documents

Required for damage claims: at least 5 photos — overall shot of the damage, close-up of the worst spot, the crate / packaging, the BOL with damage noted, and the serial plate. Add the driver's signed BOL, your invoice, or other docs if you have them.

Damage documentation

Drop files here, or browse

JPG, PNG, WebP, or PDF · up to 50 MB images / 100 MB PDFs · max 10 files

By submitting, you're authorizing PHS Lift to file this claim with Noblelift on your behalf.

Need help filling this out? Call us at (800) 404-2311 or email [email protected].